Getting Started
Thank you for using Alpine Arms! Our goal is to provide you with a wide assortment of name brand products for self defense, security and outdoor sports. We want to provide you with an enjoyable and convenient online shopping experience.
We sell directly to the public. You do not have to be a dealer & you do not have to have a Federal Firearms License (FFL) to buy from Alpine Arms. (Firearms sales require FFL transfer if you are not going to pick up directly from our office. For details on how to buy a firearm, see the section titled How to Buy Firearms.
Finding Your Product
There are many product types for sale on our site. Just visit our Online Store or check out our Specials. The Online Store provides a list of many products we have available and purchases are made through one of our distributors. The Specials page is a listing of items we currently have IN STOCK. Please note that Alpine Arms uses many different distribution sources and there are more items available to Alpine Arms than are listed in the Online Store and on the Specials page, so if something is not listed, please contact us and we will do everything we can to get the product you are looking for ordered.
Top of PageOrdering Help
About In-Stock Quantities
If you see an item displayed on the “Specials” Page, it's IN STOCK within the last 24 hours. That's because at Alpine Arms, we make every effort to make sure that the items we display for sale on our Web site are actually in stock and ready for sale. Please understand that no inventory database is 100% perfect.
The items listed in our Online Store database consist of a listing of items we have access to through one of our distributors. Items not listed on the Specials page or in the Online Store can probably be special ordered for you. We do use many different distributors and are direct with several manufacturers. We will check with all of them for current availability and the best pricing for you, but sometimes all of our channels are sold out of that item and it may not be available for immediate purchase.
Top of PageTrack Your Orders
When your order ships, you will receive an email notice of shipping. Included on your notice will be the Federal Express tracking number for your package, plus instructions for how to track the progress of your package. Tracking numbers are used by Federal Express to identify and trace every package as it moves through the Federal Express system to its destination. You can use this number to track, locate and verify arrival of your package, as well as other details.
Top of PageQuestions About Your Order
Just contact us and we will email or call you as soon as we can. We are available to answer your questions or take your order. Please include your name, date of order and items ordered in your request, so that we may better assist you.
Top of PageHow to Buy Firearms
All firearms on AlpineArms.com can be sold to the public; however, a few extra steps are required. We do our best to make your online firearm purchase effortless and efficient, although there are laws and regulations that we must follow.
If you wish to pick up your firearm from our office in Eagle, CO:
- Order your firearm.
- We confirm and process your order.
- Make an appointment for pick up and required background check.
If you wish to have your firearm delivered to you:
- Order your firearm.
- Contact your local dealer and arrange for them to conduct the transfer.
- Your dealer emails a copy of their FFL to us.
- We confirm and process your order, then ship it to you local dealer.
- You pick up your firearm.
These steps apply to firearms sales only & are usually not required for Black Powder non-firearms or air rifles, air pistols, and stun guns, which are also non-firearms. Some states require these steps for Black Powder - those states are listed at the bottom of this section. For purchasing airguns, airsoft and stun guns, scroll down for more information.
We do not ship your firearm directly to you. We must ship your firearm to an FFL (Federal Firearms License) Dealer near you, and your FFL dealer will then transfer ownership to you after filling out the required state and local paperwork. We will wait to process your order until you let us know who you have chosen for your FFL Dealer and they have sent us a copy of their FFL.
We do NOT ship to California and are not approved thru the California Firearms Licensee Check (CFLC) system.
We do not ship firearms out of the United States. We do not have a firearms export license.
- Order your firearm via email, or give us a call for personal service. When you order, you may fill in the name, address and phone number of your local FFL Dealer, who will receive your firearm and then transfer it to you. If you don't know a FFL Dealer in your area, put a comment in your order form, or call us, and we will help you locate one near you. We have access to a large list of FFL Dealers in almost every town in the USA that will gladly handle a transfer for you. Most sporting goods stores will provide this service for a small fee. Also, pawn shops, gun clubs, shooting ranges, etc. may provide this service to you. If you would like to check online to see if there is a local dealer near you, please click here and there are several links to outside services on our FAQ page.
- If you are picking up directly from our Eagle, CO office, we will charge your credit card when you pick up your order, but we will need to authorize the card prior to fulfilling the order. (read no further!)
- If we are shipping your firearm to another dealer, we do not charge your credit card until we have received your FFL Dealer's information (see step 3 below).
- Email or mail us an original signed FFL (Federal Firearms License) from your FFL Dealer. We must receive a signed copy. Please have your dealer note on the FFL - your name - so that we can match up the FFL with your order. It is standard procedure for your dealer to charge you a paperwork fee (average $10.00 - $25.00 or more in some urban areas) to receive the gun for you. Most dealers will provide this service. If not, you will need to find another dealer. (Later, you must pass all local requirements when you pick up the gun.)
- Make sure the dealer knows the firearm is coming from us. Give them our Web address AlpineArms.com. Our contact information appears on the top of every page on our Web site.
- Your credit card will be billed after we receive your FFL Dealer's information. Then, your firearm will be prepared for shipment to your FFL Dealer. If your product has gone out of stock due to the delay in receiving your FFL Dealer's information, we not bill your credit card until the product is in stock, and we will notify you that a delay has occurred, plus our ETA (estimated time of arrival) for your product.
- We will send you an email when the firearm ships. You will receive the Federal Express tracking number of your package. (For more information, See Shipping/Handling Costs & Times below.)
- We have a No Returns policy on all firearms and black powder rifles. So, make sure you want the gun that you order before you place your order. If you have any questions about the product as it is described on our site or the manufacturer's site, ask us before placing your order.
** Important: **
Check Your Local Laws Before Ordering
Some states and localities have prohibitions that prevent us from shipping there. You can scroll down to read restrictions on the following items.
- Black Powder "Non-Firearms"
- Air Guns and Airsoft/SoftairGuns - "Non Firearms"
- Stun Guns - "Non Firearms"
- Ammunition and Pellets/BBs
- High Capacity Magazines
We follow all state and local laws, ordinances and restrictions, and therefore we do not ship everything we sell to all states. Below are some examples of restrictions. However, laws change all the time, so please check your local restrictions before placing your order.
We have no control over the laws in your state or city, and we reserve the right to refuse your order. If you place an order for an item prohibited for sale in your, it will be cancelled immediately. Your credit card will not be billed, and you will not receive the product(s).
Please Know Your Local Laws and OrdinancesIt is the responsibility of you - the buyer and user - not Alpine Arms to understand your local and state laws before placing an order. If you are unsure of your state's laws pertaining to any products you want to order, you should consult local or state authorities to be certain you are not breaking any laws.
Black Powder "Non-Firearms"Black Powder muzzleloaders are not defined as "firearms" by the US Bureau of Alcohol, Tobacco & Firearms (BATF). Therefore, these can be shipped directly to the purchaser and do not require sale through a FFL (Federal Firearms Licensee) in most states. However, there are some states with restrictions:
Residents of HI, IL, MA, MI, NJ, and NY please check your local laws for restrictions before ordering any Black Powder firearm.
All black powder/muzzleloader orders from the states of MI, IL & NJ or shipping to the states of states of MI, IL & NJ must be placed through an FFL. In these states, please follow our instructions in the section of this page titled How to Buy Firearms.
Air Guns and Airsoft/Softair Guns - "Non Firearms"Please check your local laws and ordinances before ordering, because we sell these items only where legal. Sales of air rifles, bb guns or CO2 powered pistols and rifles are restricted in many states and municipalities. We are sorry but we can not continually update this page with all the changes in rules, laws and ordinances. Therefore, when we receive your order, we check the database of restrictions that is compiled and updated by our distributors, and if your locality is restricted, we will notify you and your card will not be charged. Therefore, if you would like to buy an air rifle, bb gun or CO2 powered pistol or rifle, go ahead and place your order, and then we will notify you if the order can not be filled. (Updated 5/12/2008)
A few restrictions are listed below:- Residents of New York City and its boroughs (Manhattan, Brooklyn, Bronx, Queens, Staten Island, these zip codes are: 100xx-104xx, 110xx, 112xx-114xx, 116xx) cannot buy bb guns, air guns or Airsoft/Soft Air guns from us.
- Special conditions for New York zip code 115xx and Baltimore, MD, you can purchase bb guns, air guns or Airsoft/Soft Air; however, we need a copy of your driver's license to prove you are over 18 years of age. You can use the email link on the Contact Us page to request instructions for how to email us an image of your license (.jpg, .gif or .bmp).
- Special conditions for Michigan residents, .177 caliber air rifles and smooth bore air pistols can be purchased and will be shipped directly to you. No air pistols (other than smooth bore) of any caliber can be sold to you unless the proper permits are issued by the State and local authorities. According to Michigan law Sec. 222. As used in this chapter: (b) "Firearm" means a weapon from which a dangerous projectile may be propelled by an explosive, or by gas or air. Firearm does not include a smooth bore rifle or handgun designed and manufactured exclusively for propelling by a spring, or by gas or air, BB's not exceeding .177 caliber. Therefore, Michigan residents, if you would like to purchase something other than a .177 caliber air rifle, we will ship it to you, however you will have to follow the steps below:
- Place your order with Alpine Arms, but then you must...
- Find a participating dealer/retailer and let us know where to ship your gun. The item will be shipped to the designated dealer/retailer in your area. Your job is to find a dealer for us to ship to. To do so...
- Go to your local police department to obtain a Permit to Purchase the airgun. Each airgun purchase must have a separate Permit.
- After the Permit is issued to you by the Police take it to the gun store where your gun will be shipped.
- After the Permit is presented to the store and the fee is paid they will hand over the airgun to you.
- Take the airgun back to the police department, where they will conduct a safety check and ballistics test.
- After it is determined that the gun is safe and tests are conducted you will be ready to take the airgun home.
No stun gun or Taser sales to New York, New Jersey, Illinois, Massachusetts, Michigan, Rhode Island,
Wisconsin, Hawaii. Please check your local laws for restrictions before ordering, because we do not
ship where not allowed.
Please realize that your state or city ordinances may differ from this list. If you have questions, contact your local authorities for verification. Please check your local laws for restrictions before ordering, because we do not ship where not allowed. Arkansas Size restriction (Shall not exceed 50 cubic centimeters) California Size restriction (Maximum weight is 2.5 ounces) Age restriction (Must be 16 years old to possess) Labeling restriction (Warning language must appear on the label and an expiration date must appear on the canister) District of Columbia Age restriction (Must be 18) Labeling restriction (Expiration date must be on each unit) Florida Size restriction (Designed to fit in a woman’s handbag or man’s pocket and containing not over ½ oz chemical) Hawaii > Honolulu OC ONLY is legal. Age restriction (Must be 18). Size restriction (1/2 oz) Licensing requirement (Current legislation pending to re-establish the legality/illegality of these products in Hawaii.) Illinois Age restriction (Must be 18) Massachusetts residents may only purchase defense sprays from licensed Firearms Dealers in that state.
Ammunition and Pellets/BBsWe do not sell ammunition to Hawaii, Alaska, Massachusetts, New York City, Washington DC, Illinois or Massachusetts. Residents of DE, DC, IL, MA, NY and OH please check your local laws for restrictions before ordering. Please avoid disappointment and do not order ammo if it is not allowed in your locality, because we do not ship where not allowed.
High Capacity MagazinesHigh Cap Mags are those with over 10 rounds. No sales of Hi Cap Mags to California or Hawaii. No sale of pistol Hi Cap mags to New York or Massachusetts (Rifle Hi Cap mags are OK to sell to these states).
Top of PageShipping & Returns Help
Shipping/Handling
We bill for Federal Express and UPS shipping to your location from ours (Eagle, CO 81631). There is a $5 handling fee per order.
When your order ships, you will receive an email message with the tracking number and instructions for how to track your order's delivery progress. (Please scroll up for details about Tracking Your Orders.)
Deliveries: We will deliver accessory and/or ammunition orders within Eagle County, CO. Please contact us directly to make arrangements. There is a $30 delivery fee.
Top of PageInternational Shipping
After investigating the multitude of import prohibitions and tariffs (unique even within EU countries) we have concluded that it's simply not possible for us to ship any items with an assurance that they will arrive at the buyer's address in another country. Additionally, customs charges are ever changing. We are sorry but we don't know how to automate charging the ever-changing customs fees. For these reasons, we are currently not shipping internationally.
Top of PageOur Return Policy
Please read the entire return policy before making your purchase or contacting us about returns. Then, contact us with any questions you may have.
Any return of a purchased product is at the sole discretion of Alpine Arms. Returns are processed on a case-by-case basis, and the item must be unopened & unused in the original package. This is because we must be able to resell the item as a new item.
We do not guarantee that you can return all items. Absolutely No Returns on firearms, black powder guns and accessories, airguns and airgun accessories, ammunition, parts, and apparel (including but not limited to gloves, belts, glasses, ear muffs, ear plugs, backpacks, knee pads, protective vests).
If an item was damaged in shipment, it is the customer's responsibility to initiate a shipping damage claim from the shipper: UPS, Fed Ex of US Post Office. We will provide information about how to initiate a claim, upon request. However, we do not prepay shipping damage claims, because this is a matter between the recipient and the shipping company. In the case of shipping damage, it is up to you to process a shipping claim with the shipper (Federal Express or United Parcel Service) and you will be refunded upon settlement or earlier, depending on the conditions of your loss (decided on a case-by-case basis).
If we agree to return an item, a restocking fee may be applied before refunding your payment. Our restocking fee is 23% of the price you paid for the item, with a minimum of $15. This is necessary to cover the costs of acquiring, shipping and reselling items that have been returned. Therefore, please make sure you have answered all your pre-sales questions and that you want an item before placing your order for it. We do not refund initial shipping charges or return shipping charges.
We do not refund shipping. However, if for some exception at our discretion we agree to reimburse or refund shipping charges, the reimbursed amount can not exceed the original shipping amount on your order. For example, if you have the UPS Store repackage and ship your item, or if you decide to ship via expedited rates, we do not reimburse the additional charges over and above the shipping you paid on your original order. Items can only be returned within 30 days of date-of-delivery.
Important: You must request a return authorization before returning your item, or it will be refused at the post office.
All manufacturers' warranties, restrictions and conditions apply to the items you purchase. This means that any defects in manufacturing or damage in shipping will be covered by the manufacturers' warranty shipping insurance. In case of manufacturers' defects and warranty repairs, Alpine Arms will provide instructions for contacting the manufacturer upon request.
Top of PageNon-Refundable Deposit
If you special order a firearm, we require a non-refundable deposit to be made at the time of your order. This deposit is NON-REFUNDABLE and cannot be refunded once your order is placed. If you order an item from our Online Store, it will require a deposit to be made at the time of purchase. This deposit is also NON-REFUNDABLE. This policy came into effect after several items were special ordered for people that decided they did not intend to purchase them. This costs Alpine Arms unnecessary overhead and in turn would cause us to raise our competitively low pricing. In order to keep our overhead costs low, we must enforce this policy.Thank you for understanding.
Top of PageSecurity & Privacy
How We Protect Your Privacy
The security of your personal information is very important to us. We never give, sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us and will only use it as we have described in our Privacy Policy.
Top of PageWhat Personal Information We Collect
We collect personal information that you choose to provide voluntarily when using the AlpineArms.com Web site. We may ask for personal information when you contact us. This will allow us to protect your confidentiality by verifying your identity.
Alpine Arms does not intentionally collect personal information about children under the age of 18. If you are under 18 and would like to shop at AlpineArms.com, please ask a parent or guardian for assistance.
Top of PageEmail Newsletters
We offer a monthly, sometimes more often, newsletter to voluntary subscribers. You can subscribe for the newsletter HERE or by telling us you want to subscribe to it on the Contact Us page. This information is not sold, given, or shared with anyone else and is only used to update our customers with new products, event, or other Alpine Arms news. We encourage all of our subscribers to share these newsletters with their friends and we are open to ideas for what you would like to see in them.
Alpine Arms does not intentionally collect personal information about children under the age of 18. If you are under 18 and would like to shop at AlpineArms.com, please ask a parent or guardian for assistance.
Top of PagePurchase Information
When you make a purchase using a credit card, we collect your name, your billing address for the card, the card type, number, and expiration date. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address, and phone number of the intended recipient(s).
Top of PageCookies and Other Computer Information
When you visit AlpineArms.com, you will be assigned a temporary cookie (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit our site, so you can put items in your shopping cart and place your order.
You need to have cookies enabled in order to shop online at AlpineArms.com. If you have disabled cookies in your Web browser, you must place your order via phone or email. (Each browser has its own method of enabling and disabling cookies, so check the "Help" menu of your browser to learn how to change your cookie preferences.)
We also collect certain technical information from your computer each time you request a page during a visit to AlpineArms.com This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring Web site, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.
Top of PagePersonal Information
Information we collect on AlpineArms.com may be used in the following ways:
- Deliver merchandise that you purchase online
- Bill your credit card for your purchases
- Confirm your orders
- Respond to your customer-service inquiries or requests
- Communicate special offers and featured items to you, but only if you choose to receive such notices
- Find and stock the products you want
We never give, sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our trusted service providers for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our Web site; communicating to customers; communication with the BATF as required by law; providing customer service; and completing credit card transactions.
Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law.
Top of PageChanges to the Alpine Arms Privacy Policy
This Privacy Policy has been in effect since posted on AlpineArms.com on November 1, 2008. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will post notice of the change on AlpineArms.com for a period of at least six months after the change is implemented.
Top of PageStill Have Questions?
We are available to answer your questions or take your order. Contact Us anytime!
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